1. What types of products does DoDoGifts offer?
We specialize in natural wooden gifts, including souvenirs, decorative items, personal accessories, and meaningful presents for various special occasions.

2. Are DoDoGifts products handmade?
Yes! All our products are meticulously handcrafted by skilled artisans, ensuring quality and fine details in every piece.

3. Can I customize a gift according to my preferences?
Absolutely! We offer custom order services. Please contact our customer service team to discuss your design ideas, messages, or any special requirements.

4. How long does order processing and shipping take?
Order processing takes 3-5 business days. Shipping time varies from 7-10 business days depending on the delivery location.

5. What is your return and exchange policy?
Customers may request returns or exchanges within 30 days from the date they receive their order.

6. What payment methods are accepted?
Currently, DoDoGifts accepts payments via PayPal, including PayPal accounts and linked credit/debit cards.

7. How can I track my order?
Once your order is handed to the shipping carrier, we will send you a tracking number via email or SMS so you can easily monitor your shipment.

8. What should I do if I have issues with my order or want to cancel it?
Please contact our customer service immediately via email or hotline for timely assistance with cancellations, modifications, or complaints related to your order.

9. Does DoDoGifts have any commitments regarding quality and the environment?
We are committed to using sustainably sourced wood and environmentally friendly production processes while delivering the highest quality products.

10. Are your wooden products safe for children?
Yes, all our products are made from non-toxic, natural wood materials and finished with safe, eco-friendly coatings suitable for households with children.

11. Can I order bulk gifts for corporate events or weddings?
Yes, we welcome bulk orders. Please contact our sales team to discuss your requirements, pricing, and delivery timelines.

12. What if my gift arrives damaged or incorrect?
Customers should carefully inspect their packages upon receipt and notify us within 30 days if any products are damaged or missing.

13. Do you offer gift wrapping or personalized packaging?
Yes, we offer gift wrapping and personalized packaging options. Please inquire during your order or contact customer service for more details.

14. Can I change my shipping address after placing an order?
Shipping address changes can only be made within 6 hours after placing your order. Please contact customer service immediately to update your address.

15. How do you ensure the privacy of my personal and payment information?
We prioritize your privacy and use industry-standard security measures to protect your personal and financial data. Your information is used solely for order processing and is never shared with unauthorized third parties.