To ensure timely and accurate order processing, we apply the following cancellation and modification policy:

1. Timeframe for Cancellation and Modification

• Customers can request order cancellation or modification within 6 hours from the successful purchase time.

• After this period, the order will be processed for fulfillment and cannot be canceled or modified.

2. Procedure for Cancellation and Modification Requests

• Customers must contact our customer service immediately via email to submit cancellation or modification requests.

• Requests must include the order number and details of the changes or reasons for cancellation.

• Our customer service team will confirm and process the request as soon as possible, typically within 2 business hours.

3. Cases Not Eligible for Cancellation or Modification

• Orders are only eligible for cancellation or modification within 6 hours from purchase and before the order is packed or handed over to the shipping carrier.

• Requests violating this cancellation and modification policy will not be accepted.

4. Our Commitment

• Ensure prompt response and timely processing of cancellation and modification requests within the allowed timeframe.

• Provide dedicated support to deliver the best shopping experience.

5. Contact

Address: 1214 Patann Dr, London, ON N5V 2J4, Canada

Email: support@dodogifts.shop

Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Eastern Time