We are committed to protecting customers' rights in cases of defective, damaged, or unsatisfactory products with a transparent and efficient return and refund process.

1. Return and Exchange Period

• Customers may request returns or exchanges within 30 days from the date they receive their order.

2. Return and Exchange Shipping Fees

• The store will bear all return shipping costs within the 30-day period.

• For exchanges or replacements, the store will cover all shipping costs related to sending and receiving the exchanged products.

3. Return and Exchange Conditions

• Products must be intact, unused, and undamaged by the customer.

• Products must retain original packaging, tags, labels, and all accompanying accessories.

• Non-returnable or non-exchangeable items include used personal hygiene products, special discounted items, custom orders, or legally non-returnable products.

• The store reserves the right to refuse returns or refunds if products do not meet these conditions.

4. Handling Damaged or Lost Goods During Shipping

• Customers should carefully inspect their packages upon receipt and notify us within 30 days if any products are damaged or missing.

• Upon notification, we will verify and assist with claims against the shipping carrier.

• If confirmed to be carrier's fault, customers will be compensated, refunded, or provided with replacements as agreed.

5. Return and Refund Process

• Customers must contact our customer service via email or hotline to initiate a return or exchange, providing order details and product photos if available.

• After confirmation, customers return the product to the store address as instructed.

• The store will inspect the returned product within 3-5 business days.

• If conditions are met, refunds or exchanges will be processed within 7 business days thereafter.

• Refunds include the product price and original shipping fees, returned to the original payment method.

6. Our Commitment

• Protecting customers' rights in all valid returns, refunds, and exchanges.

• Providing attentive, fast, and transparent support throughout the process.

• Maintaining regular communication with customers during claim handling.

7. Important Notes

• Customers are advised to keep shipping receipts when returning or exchanging products to ensure their rights.

• Any disputes unresolved through this policy will be handled under applicable laws.

8. Contact

Address: 1214 Patann Dr, London, ON N5V 2J4, Canada

Email: support@dodogifts.shop

Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Eastern Time